Clik here to view.
Defying Demographics: Generation-C, Today’s Hyperconnected Consumer ‘Generation’
Not that long ago, I spent time with Kevin Delaney and the digital transformation team at Cisco’s Connected Futures to explore the evolving consumer landscape. My research and ongoing work with Google...
View ArticleClik here to view.
Digital Transformation Through a Global Lens
Part 3 in a media tour series for my 2016 keynote at Digital Business World Congress (DES) in Madrid, Spain. This interview is with i9 Magazine, “O mundo digital visto por peritos internacionais.”...
View ArticleClik here to view.
Future digital banking trends that apply to almost any consumer-facing business
Each year, my friend Jim Marous assembles some of the industry’s most interesting perspectives on retail banking trends and predictions for the year ahead. I was invited back to share my thoughts...
View ArticleClik here to view.
The Nexus of Digital, IT and Science Fiction in the Future of Work
I have to tell you, I am absolutely loving the Digital Outliers podcast series and I hope you are too. In this episode, I get to talk with Brenda Cooper who among many things, is the CIO for the city...
View ArticleClik here to view.
Great Customer Experiences an Upgrade to Executive and Management Mindsets
It’s a new year and not necessarily another step forward. This isn’t the first time I’ve used this profound picture by Banksy as inspired by Meek. It always inspires me to spread my wings as a change...
View ArticleClik here to view.
Designing for the Human Side of Digital Transformation
On this final episode of Digital Outliers Season 1, my dear friend Stowe Boyd joins to discuss the “humanities of it all.” Stowe is futurist and editor-in-chief at Work Futures. He believes (and my...
View ArticleClik here to view.
The Biggest Mistakes Companies Make in Digital Transformation and Innovation
Jeff Ashcroft is a dear friend of mine. He’s the host of the popular #MMChat on Twitter every week where he hosts some of the most progressive conversational streams on business modernization and...
View ArticleClik here to view.
Adapt or die: How the travel industry can survive in the era of digital...
Why bridging the gap between current guest experience and their expectations holds the key to the travel industry’s success. We live in an era of digital Darwinism, where technology and society are...
View ArticleClik here to view.
The Art of Storytelling in an Era of Connected Audiences
Once upon a time, brands and agencies set out to tell the most engaging, transparent and shareable stories the world had ever seen. Little did they know, the audience would become storytellers in...
View ArticleClik here to view.
If we don’t disrupt ourselves, it will be a gift given to us by someone else
We all talk of change. But it’s a much different story when the need to change becomes our reflection in the mirror. It’s not easy. But if we are to affect any change around us, we must begin with...
View ArticleClik here to view.
You are not a digital marketer…at least not yet
There are no shortage of books to help you become a modern or innovative marketer. At the same time, there is a scarcity of useful, actionable and thought-provoking content to actually help you excel....
View ArticleClik here to view.
Exploring digital transformation and influence
I constantly face a challenge in that I spend so much time researching and writing that I barely have time to promote my research and writing. I often think, “what’s the point of doing all of this...
View ArticleClik here to view.
Digital Transformation is not a Cost-Center, It’s an Investment in Market...
In many progressive cases, digital transformation prioritizes customer experience initiatives. Because it focuses (or should) on customer behavior, preferences and outcomes, digital transformation...
View ArticleClik here to view.
WTF: What’s The Future of Travel and Hospitality?
We live in an era of digital Darwinism as technology and its impact on consumers continue to rapidly evolve. The question is, where do we fall in the evolution and how does this transformation impact...
View ArticleClik here to view.
How Digital Disruption is Changing Customer Experience
Oracle invited me to present at its Modern Customer Experience event in London. That was one of the most memorable speaking experiences I’ve had to date. Have you ever been to a silent disco aka...
View ArticleClik here to view.
Las seis etapas de la transformación digital
For all of my Spanish speaking friends, my Prophet colleague Joseph Gelman and I have published an in-depth article based on my research-based maturity framework, “The Six Stages of Digital...
View ArticleClik here to view.
The Next Round of Modern Commerce Disruption
The evolution of modern commerce is underway. Every day, we are introduced to new, niche players that introduce new personalized product and business models. At the same time, traditional retailers...
View ArticleClik here to view.
To innovate or advance digital transformation, look outside your industry
My good friend and journalist Dan Tynan wrote two exceptional pieces on digital transformation in Adweek, “5 Steps for Digitally Transforming Your Marketing to Be More Responsive to Customer Needs”...
View ArticleClik here to view.
How to Transform Digital Customer Experiences for the Connected Customer
Digital transformation is only becoming more prominent in driving business modernization. Yet today, it is rarely designed, led and managed as one, sweeping, coordinated effort across the enterprise....
View ArticleClik here to view.
Brands of the Future: The Critical Relationship Between BX, CX, UX and EX
Businesses are doubling down on customer experience and rightfully so. The customer has never been more connected, informed and empowered. Any brand hoping to survive and thrive in an era of digital...
View Article